Return & Exchange

Returns and Exchanges

*Please be sure to read this before proceeding with returns or exchanges.

1. In the case of initial defects, damage, soiling or incorrect shipment of the product caused by our company

If you receive an incorrect or defective product after receiving it, please follow the steps below. We will respond promptly once we receive your contact information.

Please contact us by email or phone within 3 days of receiving the product.

【contact address】

Zen Co., Ltd.
MAIL: info@zen-style.jp

Reception hours: 10:00-17:30
Inquiries sent by email outside of business hours will be responded to on the next business day.

Please return the product by cash on delivery within 7 days of receiving it.
Please fill in your name, address, and contact information and return it to us within seven days.
We will ship the replacement product to you.
Once the product arrives, we will inspect it thoroughly and ship it to you as soon as possible. If the product is out of stock, we will offer a full refund.

*Items that cannot be exchanged or refunded

We cannot accept exchanges or refunds for items that have scratches, stains, or signs of use that are the customer's fault. Please note that the color and texture of the product may differ slightly from the actual product depending on your browser or monitor settings.

2. If the product is damaged or scratched due to an accident during delivery

Please contact us within 7 days of receiving the product.
We will cover the shipping costs and ship a new product as soon as possible.
In such cases, please note that our contracted shipping company may contact you directly.
*If the item is out of stock, we will refund you and cover any handling fees.

3. Returns and exchanges due to customer convenience

We do not accept returns or exchanges due to customer convenience.
Please check that there are no mistakes in the product before placing your order.

*Returns and exchanges due to customer convenience

・Even if the product is unused, there may be differences in usability, size, design, and color. ・The color and texture of the product may differ slightly from the actual product depending on the browser or monitor you are using. Thank you for your understanding.
- The watch arrived stopped or stopped after a few days.
The battery built into the product is a "trial battery (monitor battery)." Please note that the trial battery may have little charge.

4.Cancellation and cooling-off period

・About cancellations

If you need to cancel your order due to an incorrect product, please contact us by 3:00 PM on the day before the scheduled delivery date or on the scheduled delivery date. If you cancel after delivery, the item will be treated as a return. You will be responsible for the round-trip shipping fee and our bank transfer fee.
*Please note that we cannot accept cancellations or returns at physical stores.

・About cooling off

Internet sales are not subject to the cooling-off period. Returns due to the cooling-off period are not accepted, so please be sure to check the details before purchasing. If you have any questions, please feel free to contact us.